Privacy policy

May 2012














At Ticketmaster we care about the security of our users, which is why we ensure and protect their privacy.

Ticketmaster is an online purchasing service, available 24 hours a day, where you will be able to conveniently purchase tickets from your computer for all types of shows and events through the Internet.

Through its website,, Ticketmaster makes available to you a service of advance ticket sales, providing the public and users with ticket purchases, operating on behalf of the promoter in their distribution.

Ticketmaster Spain, S.A.U., (hereinafter, Ticketmaster) is a Spanish company with Tax identification number A60905486, registered as a Limited Company in the Barcelona Company Register, Volume 45069, Dossier 0186, Sheet b-133269, inscription 39, and with company offices in Carrer de Pallars, 193, planta 10, in Barcelona, Spain.

The current privacy policy may vary with time due to possible legislative and jurisprudential changes, or the criteria followed by the Spanish Agency of Data Protection and/or the competent authority at any given time. This is why Ticketmaster reserves the right to amend this Privacy policy in order to adapt it to the legislative or jurisprudential innovations that are in force at the time in which is entered.

Both access to the websites of and the use that may be made of the information and contents included in them, will be the exclusive responsibility of whoever produces it. Therefore, the use that may be made of the information, images, contents and/or products pointed out and accessible through it, will be subject to the national or international legislation applicable, as well as to the General Conditions of this website and to the principles of good faith and licit use by the users, who will be entirely responsible for this access and correct use. The users will be obliged to make reasonable use of the services or contents, under the principle of good faith and with respect to the legislation in force, the moral use, public order, to good practices, to the rights of third parties or the company itself, everything according to the possibilities and ends for which they are conceived. Ticketmaster will not be liable, whether directly or indirectly, for damages or shortfall in earnings, deriving from the improper use of the services or contents made by the users or third parties.


Just by looking at the website, users do not provide any personal information and nor are they obliged to do so.

To accede to specific functions of our website, such as making purchases, receiving information about events, shows, promotions, etc., it is necessary for you to provide us with your personal data. On including this information you guarantee us that the data you provide us with responds to your true identity and that it is current and complete at the time you provide us with it.

To achieve the provision of the service required by the user, Ticketmaster may communicate the data and essential information of the user to the companies associated with the events, such as venues and promoters, if it is necessary that these companies contact the user or provide them with information regarding the event or show for which the user has bought a ticket.

The registered user in Ticketmaster will be able to accede to the platform of purchasing services through the website, as well as the websites of third parties, companies or promoters associated with Ticketmaster to provide its users with an optimum distribution service of ticket sales.

Within the virtual platform of Ticketmaster only the Privacy Policy and General Conditions of Ticketmaster will be valid.

The user will easily recognise the Ticketmaster platform for the external symbols, the brand, the logo, etc. and benefit from all the prerogatives as a registered user. Whatever the case, the use of the Ticketmaster virtual platform for buying tickets by third parties will not mean the communication or cession of any data. In all these cases and any other possible situation, Ticketmaster will not share any data of a personal nature without the prior authorisation of the party affected, except for those logical communications that must be undertaken in order to complete the service, limiting this communication for the purposes that justify it.

The information of the databases may be used for the identification of the users and for undertaking statistical studies of the registered users for internal purposes.

Users are informed that the answers to the questions posed in the forms that compile data contained in are of a voluntary nature, although the refusal to supply the data requested may result in the impossibility of access to the services they require. During the process of compiling data, and whenever data is asked for, the users will be informed of the obligatory or voluntary nature of data compilation. The fields marked with an asterisk (*) included in the forms to be filled out by the user are strictly necessary in order to attend to their request, the inclusion of other data being voluntary.

The financial data compiled is used to authorise the payment and invoice the products and services. On making the purchase on the site, the user gives their consent so that their personal and/or financial data necessary are provided to these third parties if necessary to process the transactions that they undertake with us, such as credit card companies, banks and companies that process the sending in our name. This includes the exchange of information with other companies and organisations for protection against fraud and reduction of credit risk. Except in that previously indicated, Ticketmaster will not share the financial data with third parties without the prior consent of the user.

In the registry process of credit card transactions, all the information sent to our website is coded and therefore protected from third parties. The sending of this sensitive information is done through the SSL security protocol (Secure Socket Layer), which codes the information that you send us before it reaches us to protect it from third parties.

This data of a personal nature that you have provided us with voluntarily will be included in a file of which Ticketmaster is the holder and will be used to process your registration as user, inform you of the diverse events and shows that may be of interest to you, as well as Ticketmaster promotions and inform you of the process of your purchase if this were the case. Additionally, we inform you that the database information may be used to identify the users and for the undertaking of statistical studies of the registered users.

Ticketmaster will not reveal the personal information that you provide us with on the website to third parties, except when the revelation is demanded by the legislation in force, by judicial order, or by a competent authority, as well as when the essential data must be communicated for logical reasons in providing the service or it is expressly requested, the user giving their consent.

All the data provided by e-mail or electronic forms will be treated according to the legislation in force regarding protection of personal data, and in all cases will be confidential for the personnel of Ticketmaster who process this information.

Ticketmaster, as the party responsible for this file, promises to respect the confidentiality of your information of a personal nature.


The user has the right to accede to their information, rectify it if the data is wrong, or oppose the treatment of their data and to re-register from the services of Ticketmaster.

Ticketmaster will request, at the same time as the data collection, the user’s consent to receive information, publicity, and commercial communications by electronic means about products or services related to the activity of Ticketmaster and its initiatives. At the same time as the data collection, the user will be able to state their desire to receive commercial communications or not. Also, at all times the user may modify their profile and their preferences in their My Ticketmaster account.

In accordance with the legislation in force in questions of protection of data of a personal nature, you may exercise your rights of access, rectification, cancellation or opposition by addressing Ticketmaster Spain, S.A.U., in writing and attaching a copy of your ID card to the following address: Carrer de Pallars, 193, planta 10, 08005 Barcelona (Ref. Data Protection), using the forms at your disposal or using the email address>.


The ticket sales system uses a secure server and the latest technology in encrypting. A secure server guarantees you the privacy of the data you send by Internet. This privacy is achieved through the SSL protocol.

What is a secure server?

How does the SSL protocol work?

What is the certificate of security?
A certificate of security is awarded by a certifying entity: la Certification Authority. This entity awards this certificate after having controlled the correct configuration of the encrypting process (SSL) and having checked the data of the applicant company. The certificate of secure server is a warded to an entity whose references have been checked, in order to ensure that in fact whoever receives the encrypted data is the party who should receive it.

How can I know that a server is secure?
All the pages that ask for personal information (name, address, etc.) and the pages with credit card data are secure pages. Although you do not see the padlock that appears in the lower right-hand side of your browser (because our pages are divided in frames and some of them, such as the one containing the upper banner, are not secure), you can check the security of our pages by clicking on the icon in the upper part of this page that guarantees the security of the server and the use of a certificate with the maximum degree of encrypting (128 bits).

Who certifies the security of this server?
Our SSl server is certified by Thawte.


My Ticketmaster is a tool of that enables the user to create a personal account, save data for the next visit, consult tickets pending printing, process their information, modify details of their account, recover their password or re-register from the system.

On registering in My Ticketmaster, the user will choose a password and it will later be confirmed by e-mail. The user must duly guard the keys and passwords supplied for their access as registered user, given that they are of a personal and confidential nature, the user being responsible for their use by a third party to whom this user has supplied.

If you wish to obtain more information about this service, you can get it here.


Ticketmaster will request, at the same time as the data collection, the user’s consent to receive electronic information, publicity, and commercial communications about the products or services relating to the activity of Ticketmaster and/or the promoter, its initiatives, etc. At the same time as the data collection, the user may state their desire to receive commercial communications or not. Also, at all times the user may amend their profile and their preferences in their My Ticketmaster account. Additionally, they may exclude themselves from this service by following the instructions that are indicated at the foot of the body of electronic communications.

Ticketmaster does not use spamming techniques and will only treat the data that the user transmits through the electronic forms enabled in this website or e-mail messages.

The treatment of data of a personal nature, as well as the sending of commercial communications made by electronic means, are in accordance with the legislation in force in questions of protection of data of a personal nature and of services of the Information Society and E-Commerce, as well as the regulation that develops it and any other applicable regulation.


You can de-register from the system whenever you want. You just need to go to the My Ticketmaster section and enter your e-mail and password to start session. Once you have entered your account, select the “Data” flap and click on the “De-register” button.


Ticketmaster is not responsible for the websites that do not belong which can be entered via links or for any contents made available by third parties.

Any use of a link or access to another website is done by free will and at the exclusive risk of the user and Ticketmaster does not recommend or guarantee the information obtained through a link outside the Ticketmaster web and neither is it liable for any loss, claim or prejudice harm from the use or improper use of a link, or of the information obtained through it, including other links or websites, of the interruption in the service or in access, of the attempt to use or improperly use a link, to both connect to the Ticketmaster website and to access the information of other websites from the Ticketmaster website.

All the above applies, without affecting Ticketmaster making the utmost effort to prevent incidents of this type and acting with diligence to supress or disable any link that sends or recommends any illicit activity or information or susceptible to injure assets or rights of third parties, from the moment in which it has effective knowledge.


Our Site uses cookies to improve our Site and enhance your experience. This policy explains how we do that.

What is a cookie? 

A cookie is a text file containing a small amount of data which is downloaded to the device you use to access our Site and stored on your device’s hard drive. These cookies are for various purposes, including to let our Site recognise your device when you visit the Site again, ensure that you are sent the correct content and to store information about your preferences or services provided for you. 

Web beacons or other similar files can also do the same thing. We use the term ‘cookies’ in this policy to refer to all files that collect information in this manner.

What cookies do we use? 

The cookies on our Site can be divided into four categories: 

Essential Cookies

Some cookies are essential for the operation of our Site. For example, cookies allow us to identify users so that they can log-in to their accounts. If you opt to disable these cookies, you will not be able to access your account. 

Performance Cookies

We use cookies to analyse how visitors use our Site and to monitor our Site’s performance. This allows us to identify any problems and quickly fixing any issues. For example, we might use performance cookies to keep track of which pages are most popular. We might also use performance cookies to display links to other pages that we think you might be interested in based on the pages you have been viewing.

Functionality Cookies

We use functionality cookies to remember your preferences. For example, to remember any changes you have made to your preferences in your account settings. We may also use functionality cookies to provide you with other services, such as allowing you to watch video clips on our Site.

Advertising or Tracking Cookies

We and our third party advertisers use cookies to provide you with advertisements that we consider are relevant and of interest to you. For example, if you look at an artist or event you might see advertisements for the same artist or event or similar artists or events on our Site or other websites that you visit. 

Third Party Cookies

Please note that third parties (for example, advertising networks) may use cookies over which we have no control in order to provide you with targeted advertising. These cookies are likely to be performance cookies or advertising or tracking cookies. We do not control these third party cookies and for more information you should check the third party’s privacy and/or cookies policy. 

Changing browser settings

You can change your browser settings to limit which cookies can be set. These settings are usually found in the ‘options’ or ‘preferences’ menu for your browser. 

Further information can be found here, or in the ‘Help’ menu of your browser: 

Cookie settings in Internet Explorer

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Safari

However, if you change your settings and block cookies, this will mean that certain features on our Site cannot be provided to you and you may not be able to take full advantage of all of our Site’s features.

More information

You can find out more about cookies at: or 

Our software and the traffic analyser of the site use cookies and IPS monitors that enable us to compile data for statistical purposes such as: date of the first visit, number of times that they have visited, date of the last visit, URL and domain from where they come, browser used and screen resolution. Nevertheless, if the user so wishes, they can deactivate and/or eliminate these cookies following the instructions of their Internet browser although their capacity to use functions of the site may be appreciably reduced and be incompatible with the user’s needs.


Ticketmaster has a Customer Help and Service section available to users, where you will find answers to the frequently asked questions.

Ticketmaster also makes official complaint forms available to the client in their head offices in Carrer de Pallars, 193, planta 10, in Barcelona, Spain.

If you need us to help you or you have any doubt, do not hesitate to get in touch with us. We will be delighted to attend to you.


Access is prohibited to minors aged 14 or less. Ticketmaster may get in touch with the user at any time so that they can show their real age by means of a photocopy of their ID card or similar. The non-response within a set time will mean the blocking or cancellation of the profile. If we have knowledge that a minor of 14 or less has a profile we will proceed to block or eliminate it.